EDEN

Shipping Policy

Last updated: November 9, 2026

1. Where We Ship

Eden Auto Parts, operated by Auto Titan Group Pty Ltd (ABN 18 667 367 811), delivers to addresses Australia-wide. We do not currently ship internationally. Shipping costs are calculated at checkout based on your delivery address and the size and weight of your items, and are shown in Australian Dollars (AUD) including GST before you pay.

2. Dispatch & Handling Time

Orders are processed and dispatched within 1–3 business days (Monday to Friday, excluding Victorian public holidays) from our warehouse and distribution network. Orders placed on weekends or public holidays are processed on the next business day.

If a part is unexpectedly out of stock or requires fitment verification, we will contact you before dispatch. If we cannot supply the part, we will offer an alternative or a full refund.

3. Delivery Partners & Estimated Timeframes

We ship with trusted Australian carriers, including Australia Post, StarTrack, Aramex, and TNT/FedEx, depending on the size and weight of your parts. Estimated delivery times after dispatch are:

  • Metro Areas (VIC, NSW, ACT, SA, QLD): 2–5 business days.
  • WA, NT, TAS & Regional/Remote Areas: 5–10 business days.

Delivery timeframes are estimates provided by our carriers and are not guaranteed. Delays may occur due to weather, peak periods, or carrier disruptions outside our control.

4. Bulky & Heavy Auto Parts

Oversized or heavy items, such as body panels, bumpers, engines, exhaust systems, and heavy suspension kits, are shipped by courier and must be delivered to a physical street address. We cannot deliver these items to PO Boxes or parcel lockers.

These items may incur additional bulky freight handling charges, which are shown at checkout. Please make sure someone is available to receive large deliveries, as the courier may require a signature.

5. Order Tracking

Every order includes a tracking number, which we email to you as soon as your order is dispatched. You can also view your orders in your account.

6. Damaged or Lost Parcels

Please inspect your package when it arrives. If your order is damaged in transit:

  1. Do not install the part.
  2. Take clear photos of the outer packaging, the inner packaging, and the damaged part.
  3. Notify us within 48 hours of delivery by emailing the photos and your order number to support@edenautoparts.com.au or calling +61 405 143 045.

If tracking shows no movement for 5 business days, or your parcel has not arrived within the estimated timeframe, contact us and we will lodge an investigation with the carrier. If a parcel is confirmed lost, we will send a replacement or issue a full refund. See our Refund & Return Policy for more information.