Privacy Policy

1. Who We Are & Scope of This Policy

This Privacy Policy applies to Auto Titan Group Pty Ltd (ABN 18 667 367 811) trading as Eden Auto Parts (“Eden Auto Parts,” “we,” “our,” or “us”), of 30 Henry Lawson Drive, Lynbrook VIC 3975, Australia. It explains how we collect, hold, use, and disclose personal information when you visit https://edenautoparts.com.au, place an order, use our vehicle fitment tools, or contact our customer support team.

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or providing personal information to us, you acknowledge that your information will be handled in accordance with this policy.

2. Information We Collect

We only collect personal information that is reasonably necessary to sell, deliver, and support the parts you order. This may include:

• Identity & Contact Details: Your name, email address, and phone number.
• Billing & Shipping Addresses: The addresses you provide for payment verification and delivery.
• Vehicle Details: Make, model, year, series, engine code, registration number, and Vehicle Identification Number (VIN) when you provide them so we can check part fitment.
• Order History: Products purchased, order values, delivery records, returns, and communications with our support team.
• Technical Data: IP address, browser and device type, and pages visited, collected through cookies and similar technologies (see Section 7).

You may browse our website without identifying yourself. However, we cannot process an order without your name, contact details, and delivery address.

3. Payment Security (Stripe)

4. How We Use Your Information

We use your personal information for the following purposes:

• Order Fulfilment: Processing payments, picking, packing, and dispatching your order.
• Shipping Logistics: Arranging delivery and providing tracking information.
• Fitment Verification: Using your vehicle details and VIN to confirm a part is compatible with your vehicle before dispatch.
• Customer Support: Responding to enquiries and handling returns, refunds, and warranty claims.
• Fraud Prevention: Detecting and preventing fraudulent transactions and protecting our customers and business.
• Transactional Communications: Sending order confirmations, dispatch notices, and delivery updates.
• Marketing (Optional): Sending promotional emails only where you have consented. You can unsubscribe at any time using the link in any marketing email, in line with the Spam Act 2003 (Cth).

5. Disclosure to Third Parties

We do not sell, rent, or trade your personal information. We only disclose the information that is necessary to the following parties:

• Delivery Partners: Couriers and carriers such as Australia Post, StarTrack, Sendle, Aramex, and TNT/FedEx receive your name, delivery address, phone number, and email address so they can deliver your order.
• Payment Processor: Stripe, to process payments, issue refunds, and prevent fraud.
• Service Providers: Trusted providers of website hosting, email delivery, and IT services, who may only use your information to provide services to us.
• Legal Requirements: Government agencies, regulators, or law enforcement where required or authorised by law.

Some of our service providers (including Stripe and cloud hosting providers) may store or process information outside Australia, including in the United States. Where this occurs, we take reasonable steps to ensure those providers handle your information in a manner consistent with the APPs.

6. Data Security & Retention

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our website is served over encrypted HTTPS connections, and access to customer records is restricted to authorised staff.

We keep order and transaction records for as long as needed to fulfil your order, handle warranty and consumer guarantee claims, and meet our legal obligations (including Australian tax record-keeping requirements, generally five years). After that, we securely destroy or de-identify the information.

7. Cookies & Analytics

We use cookies and similar browser storage technologies to operate our website:

• Essential Cookies: Keep your shopping cart, selected vehicle, and account session active as you browse.
• Security Cookies: Protect checkout and help Stripe detect fraudulent activity.
• Analytics: Aggregated, anonymised usage data that helps us understand how the website is used and improve it.

You can block or delete cookies in your browser settings. Disabling essential cookies may stop the cart and checkout from working correctly.

8. Access, Correction & Complaints

• Access: You may request access to the personal information we hold about you. We will respond within 30 days and will not charge you for making the request.
• Correction: If you believe information we hold is inaccurate, out of date, or incomplete, contact us and we will take reasonable steps to correct it. You can also update your details in your account.
• Complaints: If you believe we have breached the APPs, please contact our Privacy Officer in writing. We will acknowledge your complaint promptly and aim to resolve it within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

9. Contact Our Privacy Officer

For privacy questions, access or correction requests, or complaints, please contact:

We may update this Privacy Policy from time to time. The current version is always published on this page with its “Last updated” date.